-Present your previous license (without damage or alterations that prevent the readability of the data) 

-In case of loss, present proof of non-infraction issued by the Municipal Authority (Road or Traffic Police) of the municipality of residence.

-In case of theft, file a report with the competent authority. 

More information:

https://seguridad.guanajuato.gob.mx/wp-content/uploads/2024/01/Renovacion-de-licencia-para-conducir-A-B-C-y-D-.pdf

● The only way to schedule an appointment is through the websitehttps://licenciadeconducir.guanajuato.gob.mx/#/login,It will be necessary to do it through a computer or from a cell phone.

In the following link you can find the manual to make your appointment 

USER_MANUAL_CITIZEN_PORTAL.pdf

The documentation validation time is 1 business day, once validated you will be able to see availability of times and days to schedule your appointment.

Given that you have already scheduled an appointment through the website and that your documents were approved, they are the same ones that you must present on the day of the appointment in original and copy (even though by that date some have already expired) they are accepted because they have already been approved.

The system will send a password recovery email to the email that is associated with your previously registered data.

It is necessary to cancel the request already generated and make a new request, choosing the module of your preference.
You should consider that, when you make a cancellation, the system will assign you a new date for your request.

● In case of loss, it is necessary to go to Municipal Transit and request a Non-Infringement Letter.

● In case of theft, you must submit the report to the Public Ministry where you must mention the theft.

You need to send an email to the following address: licenciadeconductor@guanajuato.gob. mx, making your request by providing your CURP, (as it appears in the INE), license number, email with which you enter the platform and a telephone number in case we have to contact you.